If you’re not satisfied with your item, we will refund or exchange your item within 14 days of receiving your order on the following conditions:

- Email info@ozswimgroup.com to obtain a Return Authorisation Number (RAN)
- Fill out and include the Returns Authority Form you received with your order or download it here when returning or exchanging items
- Your Return or Exchange item(s) must be received and approved before we issue a refund or exchange
- Returns must be made within 14 days of receiving your order
- All goods must be returned unworn and in the same condition you received them with all original labels, tags and hygiene stickers must be attached

Return postage is free of charge for the first return or exchange within Australia only. Any additional Return or Exchange postage costs will be your responsibility to cover. 

International customers must pay for any return postage costs on all return or exchanges. We highly recommend using a tracking postal service to ensure your item arrives safely.


If you have had a change of address or need to change some personal details, simply email info@ozswimgroup.com to update your details.